Business English

Business English Articles

Business English has its own, distinct characteristics. The vocabulary you need depends on the sector, and the culture of the business you are in. 

We will publish articles here that cover most general business situations.

With dictionary look up - double-click any word to find its definition.

Human nature is funny. Put a person in a room with a "specialist" and they tend to want a little bit of free advice. My friend Robin, a lawyer, says whenever she goes to a party someone usually asks for a little legal advice. My friend Steven, a doctor, says it's always "By the way Doc, I've got this pain..." And me, the Customer Care Coach, I get the customer abuse stories. It's hard for people to resist telling me the last time they got left by the airline, or the last time a bank teller ignored them

Getting It All Done But Getting The Balance Right

As a working mum I run my own business, and keeping everything up in the air takes military precision and timing. Everyone can benefit from getting themselves organised at home and at work.

Here are my top 10 work tips:-

Job fairs and trade shows are very important for any growing business. Job fairs allow for the recruitment of qualified personnel through direct interaction and on-the-spot interviews, while trade shows give time for companies to interact with colleagues and other companies within their industry, while attracting the attention of potential new customers. Both of these kinds of exhibitions can be intensely competitive, so it's important to make your business stand out as much as possible. Some of the tried-and-true methods include pop up displays which showcase new and upcoming products, include tutorials about intended uses and the way they work, and feature general information about the company, including company history, with a large-print version of the company's logo or trademark.

People don't always realise that offices are a direct reflection of the company and the staff within it, and appearances may have a bigger impact on potential clients than you may think. Mess and clutter equals disorganisation and clumsiness whereas a clean, smart and tidy office screams success and professionalism. So which reflection would you prefer for your organisation?

A company cannot claim to be up to date in business and have the latest most competitive approach in their profession without an office to match those claims. However before you panic about losing business over old fashioned chairs and untidy desks, there’s no need to fear, there are a few simple steps you can take to make a powerful impact.


Everyone in business has to write business letters at some time or other, but don't worry, the art of writing business letters is not rocket science and doesn't require mastering a huge amount of knowledge. Anyone can learn it in just a few days.  There are a few "rules and regulations" that separate a business letter from an informal letter.

Are you a freelance teacher? Do you remember how you started being a freelancer? For me it began in the days before PCs and Internet. (And that doesn't make me an old fogey, by the way)


It's that time of year again, spring is around the corner and the bright sunny days are showing up all the mucky windows and dusty corners.  Maybe it's time to think about hiring a commercial cleaning service.

Obviously maintaining a clean and professional looking office environment is an important aspect on any office manager's mind. Although finding a proper cleaning staff can be difficult, especially when you aren't familiar with hiring in that field. So to avoid this, many office managers hire a commercial cleaning service to come clean their office space. By simply calling the cleaning business you can quickly book a maid and set up a schedule for them to come and clean your office.



As we've seen before, getting your inbound email under control will give you a huge productivity boost, but what about all the emails you send? If you want to be a good email citizen and ensure the kind of results you're looking for, you'll need to craft messages that are concise and easy to deal with.

What is Barketing?

Barketing is a cross between marketing and barking like a dog. Barking is often repetitive, annoying and loud, and always a one-way message. Barketing is marketing gone the way of dogs. You annoy customers with your message attempt, sound like the rest of the pack and display no finesse.

Barketing is any form of marketing that looks and sounds like "me too" to your prospects. It feels to your market like you are competing for attention by shouting louder.

Why Does MoR Risk Management Benefit Businesses And Organisations?


As a business owner I decided I needed to implement MoR (Management of Risk) Risk Management in the workplace. I was having a discussion with another business owner at a network meeting last month and he explained what MoR was and why he had introduced it into his workplace. MoR was conceptualised by the OGC (Office of the Government Commerce) and the approach was initially formulated to complement OGC’s guidance on program and project management. The basic principle underlying MoR is to help organisations put in place efficient frameworks in order to take very calculated decisions on risk. Every decision that is made within a business has an upward end or downward end and involves some degree of risk. As my business was becoming increasingly busy and the rate of risk was rising, I needed some type of risk management system in place.